How do I redeem my Excitations Experience Card?
When you are ready to redeem your experience, simply:

1. Go to the Redeem section of the web site to enter the Experience Card Number.
2. Chooseyour preferred time and location to schedule your experience.
3. Excitations will notify you by email when the booking has been verified and confirmed.
4. Present both your Excitations Experience Card and the Booking Confirmation Number to the Experience Provider on your big day and have fun!

How do I find out the expiration date for my Excitations Experience Card?
Your Experience Card is valid for a period of one (1) year from the purchase date except where otherwise stated by law. To view the status of your card:

• Go to www.excitations.com/redeem and enter the number located on the back of your Experience Card in the "Experience Card Number" box. The expiration status for your experience will appear on the "Your Gift Details" screen.
• If you have set up an Excitations account, you can also login and see the expiration status for your gifts in the "Gifts Received" section. Your Experience Card is valid for a period of one (1) year from the purchase date except where otherwise stated by law.

Do I need to go on my experience before the expiration date?
No, however you must schedule and receive your booking confirmation number before the expiration date. Your Experience Card is valid for a period of one (1) year from the purchase date except where otherwise stated by law.

Can I extend the expiration date of my Excitations Experience Card?
Yes, your Experience Card may be renewed for another year by paying a $30.00 renewal fee plus the increase in experience cost, if applicable.

Is my gift redeemable in all regions?
All gifts are regionally based and must be purchased, redeemed and booked in a specific region. Gifts may be exchanged between regions and a resulting credit or charge will be applied to your account.

What do I need to take with me on my experience?
On the big day, you will need to present both your Excitations Experience Card and the Booking Confirmation Number to the Experience Provider. In addition, please note the information provided on what to wear and other specifics for your experience.

How do I find out available dates for my experience?
Availability for your experience will be presented to you when you redeem your Experience Card. After submitting your top three scheduling requests, Excitations will confirm the date agreed upon by your experience provider. Advance booking guidelines will be provided to you to help you ensure availability of your experience.

Can I simply bring my Excitations Experience card to any local provider to redeem my experience?
No. You must book your experience through Excitations and receive a booking confirmation number. You must present both your Excitations Experience Card and the Booking Confirmation Number you received in the booking confirmation email to the Experience Provider when you redeem your experience.

 Is it possible to cancel or reschedule an experience that has been booked already?
If you must cancel or reschedule an experience that has already been booked and confirmed, it must be done up to fourteen (14) days prior to the date unless otherwise noted. Failure to appear for a scheduled experience or cancel in advance results in a nonrefundable cancellation.

What happens if there is bad weather on the day of my experience?
Some experiences are subject to weather conditions and are noted in the detailed descriptions of the experience. Detailed contact information and specific policies for day of the experience are provided in the booking confirmation information sent with your booking confirmation number.

Has gratuity been included in my experience?
No, service gratuity has not been included in your experience.

Can I take a friend along on my experience?
Please see the number of participants and spectators allowed in the experience details provided at purchase and during the booking process.

Do you replace lost Excitations Experience cards?
No. Please keep your Experience Card in a secure place. If lost, stolen or destroyed this card cannot be replaced.

Can I give my experience to someone else?
Yes, you can give your Experience to someone else. If a booking confirmation number has already been issued, that person will simply provide their name (along with the Experience Card and the Booking Confirmation) to the Experience Provider before the Experience and will be subject to all Terms and Conditions.