how it works
returns & exchanges
returns & exchanges

Can an experience be returned for a refund?
Yes, experiences can be returned within 30 days of purchase and are refunded only to the original purchaser, less a $20 restocking fee if a gift box was delivered.

Can an Experience be exchanged?
Excitations Experiences can be exchanged for any other Experience, in any other region.

To exchange a Excitations Experience, visit

  1. Input your Excitations Experience Card Number. The details of your current experience will be displayed along with an option to schedule your gift or to exchange your gift for another.
  2. If you would like to exchange your gift, please follow the appropriate link and you will proceed back to the home page to shop for an alternative experience. Please note that your credit amount is presented in a banner at the top of your screen.
  3. In order to complete the exchange, you much choose an experience.
  4. If the new experience costs more than the original experience, you will be directed to enter a credit card to pay for the difference.
  5. If the new experience costs less than the original experience, the difference will be credited to your Excitations account for use against a future purchse. Your account balance will be shown each time you log into your account for as long as the credit remains.